Who Should I Contact With My Questions?
Find the office or entity that handles your questions about:
General Application Process Issues
| Concern | Office or Entity Responsible |
|---|---|
| Turn in or ask questions about the International Aid Application Materials | Chicago Financial Aid Office |
| Complete the UAPP | Chicago Financial Aid Office |
| Make corrections to the FAFSA data you submitted online | FAFSA Online |
| Complete a FAFSA | FAFSA Online |
| Submit Appeal Form (Loss of Wages, Monthly Expense, Disaster Relief) | Chicago Financial Aid Office |
| Make corrections to the UAPP data you submitted | Chicago Financial Aid Office |
| Turn in a Summer Session Aid Application | Chicago Financial Aid Office |
| Turn in Parent Taxes | Chicago Financial Aid Office |
| Turn in Student Taxes | Chicago Financial Aid Office |
| Turn in Federal Verifictation Worksheet | Chicago Financial Aid Office |
Student Loans
| Concern | Office or Entity Responsible |
|---|---|
| Apply for an NU Loan | CAESAR |
| Complete a Stafford MPN (online version) | Contact your lender |
| Make a loan payment (Stafford, PLUS, Alternative Loans) | Contact your loan servicer |
| Apply for forbearance (Stafford) | Contact your loan servicer |
| Turn in Paper Stafford MPN | Chicago Financial Aid Office |
| Complete a Perkins MPN | iPromise |
| Complete Entrance Interview | MappingYourFuture, Chicago Financial Aid Office |
| Need to sign a loan check (received a postcard or email) | SFS: Office of Student Accounts (Chicago) |
| Have a loan check to apply to your account | SFS: Office of Student Accounts (Chicago) |
| Complete a loan deferment form | Registrar (varies by program) |
| Need to turn in Promissory Notes (NU Loan) | Student Loan Office |
| Complete Exit Interview | Student Loan Office |
| Make a loan payment (Perkins, NU Loan) | Student Loan Office, iPromise |
| Apply for forbearance (Perkins) | Student Loan Office |
Managing Your Financial Aid
| Concern | Office or Entity Responsible |
|---|---|
| Pick up a paper check for a refund or cash advance | Bursar's Office |
| Get a copy of an Award Notice | CAESAR |
| Check the status of your financial aid account | CAESAR, Chicago Financial Aid Office |
| Change of address | CAESAR, Registrar |
| Turn in an award notice | Chicago Financial Aid Office |
| Need an Emergency Loan | Chicago Financial Aid Office |
| Need to sign a scholarship check (received an e-mail) | Chicago Financial Aid Office |
| Have a scholarship check to apply to your account | Chicago Financial Aid Office |
| Need a Cash Advance | Chicago Financial Aid Office |
| Need a Financial Aid Transcript (Summary of Federal Title IV Aid Received) | National Student Loan Data System |
| Apply for a GRE Fee Waiver | Chicago Financial Aid Office |
| Have a credit and want a refund | Office of Student Accounts, CAESAR |
| Set up Direct Deposit for Account Refunds | Office of Student Accounts, CAESAR |
| Make a payment to tuition account | Office of Student Accounts, CAESAR (ebill/ePay) |
| Inquire about a charge on the student's invoice | Office of Student Accounts, CAESAR |
