Who can answer my question?
Find the office or entity that handles your questions about:
General application process issues
| Concern | Office or Entity Responsible |
|---|---|
| Turn in or ask questions about the financial aid application materials | Chicago Financial Aid Office |
| Complete a FAFSA | FAFSA Online |
| Make corrections to the FAFSA data you submitted online | FAFSA Online |
| Complete the University Aid Application (UAPP) | Chicago Financial Aid Office, CAESAR |
| Make corrections to the UAPP data you submitted | Chicago Financial Aid Office |
| Turn in parent tax forms | Chicago Financial Aid Office |
| Turn in student/student spouse's tax forms | Chicago Financial Aid Office |
| Submit financial aid appeal forms (Loss of Wages, Monthly Expense) | Chicago Financial Aid Office |
| Turn in Federal Verification materials | Chicago Financial Aid Office |
Student loans
| Concern | Office or Entity Responsible |
|---|---|
| Apply for a Northwestern Loan (NU Loan) | CAESAR |
| Complete a federal Stafford or PLUS Master Promissory Note (MPN) | Studentaid.gov |
| Complete a Perkins or Primary Care Loan (PCL) MPN | Office of Student Finance |
| Complete Northwestern Loan promissory note | Office of Student Finance |
| Turn in paper Stafford or PLUS MPN | Chicago Financial Aid Office |
| Complete Stafford or PLUS Entrance Counseling | StudentAid.gov |
| Apply for federal loan deferment or forbearance | Contact your loan servicer |
| Have a loan deferment form completed/get enrollment verification | Registrar |
| Sign a loan check (received a postcard or email) | Office of Student Finance |
| Have a loan check to apply to your account | Office of Student Finance |
| Complete Stafford or PLUS Exit Counseling | StudentAid.gov |
| Complete Perkins, PCL, or Northwestern Loan Exit Interview | Office of Student Finance |
| Make a loan payment (Stafford, PLUS, private student loans) | Contact your loan servicer |
| Make a loan payment (Perkins, PCL, Northwestern Loan) | Office of Student Finance, Heartland ECSI |
Managing your financial aid
| Concern | Office or Entity Responsible |
|---|---|
| Pick up a paper check for a refund or cash advance | Depository Services |
| Get a copy of an Award Notice | CAESAR |
| Check the status of your financial aid account | CAESAR, Chicago Financial Aid Office |
| Change of address or phone number | CAESAR, Registrar |
| Respond to an award notice (accept/decline) | CAESAR |
| Need an Emergency Loan | Chicago Financial Aid Office |
| Need to sign a scholarship check (received an e-mail) | Chicago Financial Aid Office |
| Have a scholarship check to apply to your account | Chicago Financial Aid Office |
| Need a Cash Advance | Chicago Financial Aid Office |
| Need a Financial Aid Transcript (Summary of Federal Title IV Aid Received) | StudentAid.gov |
| Apply for a GRE Fee Waiver | Chicago Financial Aid Office |
| Have a credit and want a refund | Office of Student Finance, CAESAR |
| Set up Direct Deposit for Account Refunds | Office of Student Finance, CAESAR |
| Make a payment to tuition account | Office of Student Finance, CAESAR (ebill/ePay) |
| Inquire about a charge on the student invoice | Office of Student Finance, CAESAR |