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Who can answer my question?

Find the office or entity that handles your questions about:

General application process issues

Concern Office or Entity Responsible
Turn in or ask questions about the financial aid application materials Chicago Financial Aid Office
Complete a FAFSA FAFSA Online
Make corrections to the FAFSA data you submitted online FAFSA Online
Complete the University Aid Application (UAPP) Chicago Financial Aid Office, CAESAR
Make corrections to the UAPP data you submitted Chicago Financial Aid Office
Turn in parent tax forms Chicago Financial Aid Office
Turn in student/student spouse's tax forms Chicago Financial Aid Office
Submit financial aid appeal forms (Loss of Wages, Monthly Expense) Chicago Financial Aid Office
Turn in Federal Verification materials Chicago Financial Aid Office

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Student loans

Concern Office or Entity Responsible
Apply for a Northwestern Loan (NU Loan) CAESAR
Complete a federal Stafford or PLUS Master Promissory Note (MPN) StudentLoans.gov
Complete a Perkins or Primary Care Loan (PCL) MPN Office of Student Finance
Complete Northwestern Loan promissory note Office of Student Finance
Turn in paper Stafford or PLUS MPN Chicago Financial Aid Office
Complete Stafford or PLUS Entrance Counseling Chicago Financial Aid Office
Complete Perkins or PCL Entrance Counseling Office of Student Finance
Apply for federal loan deferment or forbearance Contact your loan servicer
Have a loan deferment form completed/get enrollment verification Registrar
Sign a loan check (received a postcard or email) Office of Student Finance
Have a loan check to apply to your account Office of Student Finance
Complete Stafford or PLUS Exit Counseling StudentLoans.gov
Complete Perkins, PCL, or Northwestern Loan Exit Interview Office of Student Finance
Make a loan payment (Stafford, PLUS, private student loans) Contact your loan servicer
Make a loan payment (Perkins, PCL, Northwestern Loan) Office of Student Finance, Heartland ECSI

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Managing your financial aid

Concern Office or Entity Responsible
Pick up a paper check for a refund or cash advance Depository Services
Get a copy of an Award Notice CAESAR
Check the status of your financial aid account CAESAR, Chicago Financial Aid Office
Change of address or phone number CAESAR, Registrar
Respond to an award notice (accept/decline) CAESAR
Need an Emergency Loan Chicago Financial Aid Office
Need to sign a scholarship check (received an e-mail) Chicago Financial Aid Office
Have a scholarship check to apply to your account Chicago Financial Aid Office
Need a Cash Advance Chicago Financial Aid Office
Need a Financial Aid Transcript (Summary of Federal Title IV Aid Received) National Student Loan Data System (NSLDS)
Apply for a GRE Fee Waiver Chicago Financial Aid Office
Have a credit and want a refund Office of Student Finance, CAESAR
Set up Direct Deposit for Account Refunds Office of Student Finance, CAESAR
Make a payment to tuition account Office of Student Finance, CAESAR (ebill/ePay)
Inquire about a charge on the student invoice Office of Student Finance, CAESAR
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